A Sub Factor is a detailed element under a Main Factor that helps break down evaluation criteria into smaller, measurable parts.
Info: Sub factors make your evaluation more granular and actionable.
They allow users to receive specific feedback on individual behaviors during sales calls.
Go to Main Factors
Select the Main Factor
Click “Add Sub Factor”
Enter Sub Factor Name
Info: Write a clear, specific name for the sub factor.
Examples:Active Listening,Product Demonstration,Closing Questions.
This helps evaluators and users understand exactly what behavior is being measured.
Info: Provide a short explanation of what the sub factor measures.
Example: Evaluates how effectively the representative listens to customer needs.
Clear descriptions ensure accurate evaluation and actionable feedback.
Set Weightage
Multi-Calculation
Product Dependency
Save Sub Factor
Warning: Ensure that the combined weightage of all sub factors equals the main factor’s weightage.
Incorrect weightage can distort evaluation scores and feedback.