A Development Plan is the core framework of the onboarding and training experience.
It replaces traditional, one-size-fits-all onboarding with a structured, interactive, and measurable journey.
Instead of overwhelming learners with scattered resources, the Development Plan brings together three essential components in one flow:
- What They Are: Videos, articles, and other resources that deliver foundational knowledge.
- Purpose: Help users learn at their own pace.
- Benefits: Structured learning without information overload.
- What They Are: Multiple-choice assessments that check knowledge retention and understanding.
- Purpose: Identify gaps early and reinforce key concepts.
- Benefits: Ensures learners are confident before moving forward.
- What They Are: Realistic simulations where learners practice live scenarios with AI-powered bots.
- Purpose: Provide safe, hands-on experience before real-world application.
- Benefits: Builds confidence in handling real customer interactions.
A Development Plan is a complete replacement for your onboarding process.
It provides a structured flow: start with Learning Modules (videos, articles, etc.), then create MCQ Tests, and finally add AI Bots for simulating real call experiences.
- Creates a guided, step-by-step onboarding journey.
- Makes training measurable and interactive.
- Reduces overwhelm by centralizing all resources in one flow.
- Prepares learners with both knowledge and practical experience.